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When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal information and payment details are encrypted end-to-end.

Encrypted account loginDANA, OVO, GoPay and QRIS verifiedData retention policy visible to you
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REACH OUR TEAM

Privacy Questions — Contact Us

Email Support Send your data access or deletion request to [email protected]. We respond within 48 hours on business days with confirmation and next steps.
Live Chat Open your account and use the live chat widget in the lobby footer. Available 08:00–23:00 WIB daily for privacy questions and account-data inquiries.
Account Settings Log in, go to Settings > Privacy, and view your stored data fields. You can update your contact details or request a data export directly from there.
HOW WE WORK

Data Security, Cookies and Your Rights

Encryption Standard

All data between your device and our servers uses TLS 1.2 or higher. Payment tokens for DANA, OVO, GoPay and QRIS are isolated from your core account record.

Cookie Policy

We use session cookies to keep you logged in and performance cookies to measure page speed. No third-party tracking cookies are set; ad partners see only aggregated, non-personal counts.

Account Access

Only you can access your account with your username and password. Two-factor authentication is optional in your account settings and strongly recommended for withdrawal protection.

Data Retention

We keep your account data while you're active. After you close your account, we retain it for three years for regulatory compliance, then delete it securely.

Third-Party Sharing

We share your name and payment ID with our payment processors (DANA, OVO, GoPay, QRIS providers) only to complete your transaction. No sale of data to marketing partners.

Your Rights Request

Email [email protected] to request a copy of your data, correct inaccuracies, or ask for deletion. Include your account username and registered email for verification.

Privacy Policy Questions Answered

Your transaction ID and amount are logged for your withdrawal history, but the card or bank details themselves are never stored on our servers. DANA and OVO handle that encryption. We keep only your payment method type and last four digits for record-keeping.

Yes. Log in to your account, go to Settings > Privacy > View My Data, or email [email protected] with your username. We'll send you a full record of your name, email, phone, address, and account history within 48 business hours.

We retain your account information for three years after closure where local law permits, to comply with financial reporting rules. After three years, we permanently delete it. You can request earlier deletion; we'll remove non-regulatory fields immediately.

No. We never sell your personal data. Payment processors (DANA, OVO, GoPay, QRIS) see only your transaction details to complete your deposit or withdrawal. We don't share your email or phone with marketing companies.

Yes. Your registered withdrawal address is encrypted and stored separately from your login credentials. Only our payment verification team accesses it during withdrawal processing. It's never shared outside the company.

Log in and go to Settings > Account Details to update your email or phone. For deletion of specific fields or your entire account, email [email protected]. We'll confirm your identity and process the request within 48 hours.

We use session cookies to keep you logged in and analytics cookies to measure performance. Most are necessary for the account to work. You can disable non-essential cookies in your browser settings; this won't block login but may slow page loads.